GENERAL SALE CONDITIONS
Updated at 01/01/2023
- Parties to the contract
The parties to the online sale-purchase contract are:
SBS S.p.A., a company incorporated under Italian law, with registered offices at Via Circonvallazione [no street number], 28010 Miasino, Italy (tax code and VAT no.: 01888310032, Econ. and Admin. Index no. 202775), hereinafter referred to simply as "SBS", and the user, an adult natural person who, in accessing the website www.doodroo.com, purchases products online for purposes other than any business, professional or industrial activity that he/she may perform, hereinafter referred to simply as the ‘Customer/s’. SBS reserves the right to refuse orders from parties other than Customers as defined above, and orders from parties with whom an in- or out-of-court dispute is pending relative to previous orders or for any other legitimate reason, without being obliged to provide any explanation. The indication of a VAT number on the purchase order shall qualify the buyer as a "professional", and SBS shall consequently have the right to refuse the order thus sent. The refusal of orders shall be communicated by SBS S.p.A. to the e-mail address given by the user during the online purchase procedure.
- Scope of application
2.1. These General Conditions of Sale govern all purchase contracts for products sold directly by SBS through the online catalogue on the website www.doodroo.com and concluded according to the procedures described below (referred to hereinafter as “the General Conditions of Sale”).
2.3. For security reasons, purchase orders shall not be accepted for products to be delivered to a post box or when it is not possible to identify the private individual to whom the order must be delivered and/or his/her address. The refusal of orders, regardless of the reason shall be communicated by SBS S.p.A. to the e-mail address given by the user during the online purchase procedure.
If said conditions are not accepted, the user cannot send a purchase order to SBS.
2.5. These General Conditions of Sale may be amended by SBS S.p.A. at any time without notice.
2.6. Every contract shall be governed by the General Conditions of Sale applicable when the Customer places the order.
- Conclusion of the purchase contract
3.1. To forward his/her online purchase order, the Customer must follow the instructions for the product purchase procedure indicated in the SBS S.p.A. website. Registration on the website www.doodroo.com is free of charge.
If the Customer needs to correct any errors in the data entered, he/she must follow the specific amendment procedure indicated on the website before forwarding his/her order. In sending the order, which is done by clicking on the relevant button containing the wording "Order with obligation to pay", the Customer recognises and declares that he/she has read all the information given during the purchase procedure and that he/she fully accepts the General Conditions of Sale which shall be binding once the purchase has been concluded.
3.2. The Customer must check the accuracy of the data entered before confirming the purchase order. On confirmation by the Customer, the order shall be sent directly to SBS S.p.A. and cannot be amended further. With the telematic forwarding of the order, the Customer accepts and undertakes to comply with these General Conditions of Sale in the execution of the contract with SBS S.p.A.
3.3. The purchase order shall be kept in the SBS S.p.A. data bank located at the company's registered offices for the time necessary to exercise the right of withdrawal and, in any case, to comply with the terms and conditions of applicable laws. The Customer may request a copy thereof from SBS S.p.A. at the following e-mail address email@example.com or via fax on the following number +39-0322-980910.
3.4. The purchase contract entered into by SBS S.p.A. and the Customer shall be understood as concluded on acceptance, even if only partial, of the Customer's order by SBS S.p.A. Acceptance is provided in a confirmation email sent to the e-mail address indicated by the Customer.
3.5. The confirmation message shall indicate the date and time of the order and a "Customer Order Number", to be used for all further communication with SBS S.p.A. The message reiterates all the data (including the shipping address) entered by the Customer who undertakes to check that they are correct and to immediately inform SBS of any corrections at the e-mail address firstname.lastname@example.org, as well as a summary of the information contained in the order, i.e. the essential features of each product purchased and details of the price including VAT, shipping costs, delivery and any additional costs.
3.7. The information provided by the Customer on placing the order shall be taken as correct for the purposes of issuing the invoice. No amendment to the invoice shall be possible after the invoice has been issued.
3.8. The Customer may check the status of the order at any time in the private area or by contacting SBS on the telephone number +39 0322 980909 (fax no. +39-0322-980910) or at the e-mail address email@example.com.
- Subject matter of the contract and the online catalogue
4.1. The object of these General Conditions of Sale refers exclusively to the products shown in the online catalogue of the website www.doodroo.com.
4.2. The Customer may only buy the products appearing in said catalogue and available when the order is sent. SBS S.p.A. reserves the right to vary the product catalogue without notice. Any articles appearing on the SBS S.p.A. websites but not in the online catalogue are not intended for online sale and, as such, cannot be bought by Customers. Similarly, orders cannot be placed for products which appear in the online catalogue but are shown not to be available.
4.3. Product availability is monitored and updated by SBS S.p.A. Nonetheless, it could happen that with several users purchasing the same product at the same time, said product may appear to be available for a short time, when it is in fact out-of-stock or not immediately available. If one of the ordered products proves to be unavailable for this reason or in the event of intervening unavailability of the products, SBS S.p.A. shall contact the Customer within 7 working days from the transmission of the order, by e-mail at the address provided by the Customer, informing the latter of said unavailability and of any alternative solutions. Should SBS not deliver the product ordered, that appeared unavailable, within thirty days from the date the contract was concluded, the Customer may ask SBS S.p.A. to deliver within an extended deadline appropriate to the circumstances or terminate the contract and obtain a refund of all the amounts already paid to SBS S.p.A. in the performance of said contract.
4.4. All products offered for sale are described (by way of example, with details on the quality, features and price and images) in the specific online catalogue on the Internet site at www.doodroo.com. The information sheet for every product provides the sales price to the public inclusive of VAT. Product prices are shown in Euro.
4.5. Shipping and delivery costs and any other charges in addition to the sales price inclusive of VAT will be detailed and displayed before forwarding the order.
4.6. It should be noted that any costs for connection to the site via the internet, including telephone costs, shall be borne by users according to the tariffs applied by the operator selected by the user.
4.7. SBS reserves the right to alter the prices of the products offered for sale at any time and without notice. In any case, Customers shall be charged the product prices shown on the website at the time of sending each order.
4.8. Any image of the product accompanying the product description sheet is merely for illustrative and indicative purposes and may not correspond with the real features of the product since it may differ in terms of colour, size, and the accessories appearing in the picture. More specifically, the images and colours of the products offered for sale may also differ from those represented due to the technical features and resolution of the monitor, equipment and software of the computer used by the Customer. SBS therefore refuses all responsibility regarding the graphic representation of the products shown on the website due to the above-stated technical features.
- Payment methods
5.1. The goods can be paid by credit card or using the PayPal system.
Payments are accepted from the following credit card providers: VISA, MASTERCARD and AMERICAN EXPRESS.
5.2. Payments by credit card are disciplined by the regulations adopted by the individual credit card providers.
5.3. The details of the credit card for payments made directly by Visa, Master Card or American Express and for those carried out using the PayPal system are not visible to SBS S.p.A.
Credit card data are processed directly by the provider and are protected against unauthorized access by SSL (Secure So-cket Layer) encrypted data transfer. All current browsers support SSL cryptography. The data is not accessible to third parties, nor to SBS S.p.A.
5.4. Payments by credit card: shipment of the order shall take place only subsequent to verification of the Customer's credit card information, carried out by SBS S.p.A. with the bank, and subsequent to receipt of the authorization to debit said credit card. The debit to the Customer's credit card only takes place subsequent to the dispatch of the relative order.
5.5. Payment with electronic money via the PayPal service: the electronic money payment mode via the PayPal service is subject to the limits indicated from time to time in the purchase procedure, which the Customer must follow for sending the order. For this payment system, the Customer must open a PayPal account and accept the rules of the relative service. SBS accepts payment only from Customers registered with the Italian PayPal site. The amount of the order shall be debited to the Customer's PayPal account after confirmation of the order by SBS. The product purchased shall be delivered after verification of the transfer of the purchase price to the SBS PayPal account. Any reimbursements to the Customer shall again be carried out by SBS to the PayPal account based on the procedures set by the PayPal service. A confirmation e-mail shall be sent by PayPal for every transaction carried out.
5.6. SBS refuses all responsibility for any fraudulent and unlawful use of credit cards by third parties at the time of paying for products purchased through the website. In any case, SBS reserves the right to cancel the transaction in the case of suspected fraudulent use of credit cards and to request further information and/or documentation without which it reserves the right to refuse payments.
- Transport and delivery of products
6.1. The shipping of ordered products shall be done using the methods selected by the Customer among those available and detailed on the SBS S.p.A. Website at the time of sending the order. For the delivery of the order, SBS S.p.A. uses express couriers appointed at its own discretion.
6.2. When the product ordered is available, it is normally dispatched within a minimum of 2 and a maximum of 6 working days.
In any case, without prejudice to the provisions under art. 4.3 above, the shipping of products shall take place within 30 working days from the date the contract was concluded.
6.3. To avoid any inconvenience in the delivery and debiting of storage costs, the Customer is requested to indicate an address where someone is always available to receive the order.
6.4. When the goods are delivered by the courier, the Customer or his/her representative must check that the content of the package delivered corresponds to what was ordered and indicated on the invoice sent by e-mail. Any damage to the packaging and/or the product or non-correspondence of the number of packages in respect of what was indicated on the invoice, must be reported immediately by adding a hand-written, signed note on the courier's delivery note. Otherwise, once the courier's delivery note is signed without any objection, the Customer may no longer present complaints regarding the external features of the delivery and the number of packages received.
- Right of withdrawal
7.1. Only the consumer (i.e. the natural person in the Customer that buys the products for purposes extraneous to his/her commercial, business, professional or entrepreneurial activity as contemplated by art. 3 of Italian Legislative Decree 206/2005 (hereinafter the "Consumer")) has the right to withdraw without any penalty and without providing reasons, within 30 working days of the Consumer or third party other than the carrier physically taking possession of the goods, pursuant to art. 52 of Italian legislative decree 206/2005 (the Consumer Code). In the event of multiple items being ordered by the Consumer in a single order and delivered separately, the time period of 30 days within which to exercise the right of withdrawal shall take effect from the day on which the Consumer or a third party other than the carrier, takes physical possession of the last item. It is specified, however, that products selected shall not be replaced by other products, except in the cases expressly contemplated by these General Conditions of Sale.
7.2. The parties expressly agree that the indication of a VAT number on the purchase order qualifies the buyer as a "professional", with provisions under art. 52 et seq. of Italian Legislative Decree no. 206/2005 consequently not being applicable.
7.3. To validly exercise the right of withdrawal pursuant to art. 54 of Italian Legislative Decree no. 206/2005, the Consumer must inform SBS S.p.A. of his/her intention to withdraw from the contract within the above-stated period of 30 working days from receiving the products ordered. In this regard the Consumer may utilise:
a) the withdrawal form available in the "Returns" page of the www.doodroo.com website, which must be duly filled in by the Consumer, entering all the data requested by the system. The Consumer is requested to carefully read the instructions for exercising the right of withdrawal contained in the "Right of Withdrawal" section on the SBS S.p.A. website, and to carefully check what was filled in on the withdrawal form before sending it; or
b) any other explicit declaration stating the withdrawal from the contract, containing: i) the explicit manifestation of the will to exercise the right of withdrawal pursuant to the Consumer Code; ii) an indication of the product in relation to which the right of withdrawal is to be exercised; iii) the date on which the product was ordered and received; iv) the Consumer's name, surname and address.
7.4. The withdrawal form or the explicit withdrawal declaration must be sent within the above stated period of 30 working days from receiving the products ordered. The burden of proof relating to exercising the right of withdrawal lies with the Consumer, pursuant to art. 54 of Italian Legislative Decree no. 206/2005. The form or declaration may also be sent within the same deadline by letter sent through the post, by telegram, telex, email (to the e-mail address firstname.lastname@example.org) or fax (to the following number +39-0322-980910).
7.5. For the return of products purchased online via the SBS website, the Consumer is asked to use the couriers appointed by SBS S.p.A. (all the information is contained on the returns form available on the SBS site).
The procedures and timing for the return of products to SBS must be agreed by the Consumer directly with SBS S.p.A.
If the Consumer uses a courier appointed by SBS, the transport costs for return of the products shall be borne in full by SBS S.p.A.
However, if the Consumer does not use a courier appointed by SBS (the Consumer being free to use other couriers), the Consumer shall be responsible for both proof of the products return and the expenses relating to the return. In the case of the latter, SBS S.p.A. may suspend the refund until the goods are received.
7.6. The Consumer exercising the right of withdrawal must return the goods perfectly intact and complete with all the elements supplied and in the original packaging to the SBS S.p.A. operating headquarters at Via Circonvallazione [no street number], 28010 Miasino (NO), Italy.
7.7. On receipt of the withdrawal notice on the part of SBS S.p.A., the parties are released from their respective obligations deriving from the purchase order. If the products have already been delivered, the consumer is obliged to return them within 30 working days from the date on which SBS S.p.A. was notified of his/her intention to withdraw from the contract pursuant to art. 54 of Italian Legislative Decree no. 206/2005. With regard to the expiry of the deadline, the goods are understood as having being returned when they are delivered to the courier for transportation.
7.8. If the withdrawal right is exercised correctly by the Consumer, SBS S.p.A. shall refund the total amount paid by the Consumer for the product purchased, including the shipping costs to the Consumer. The refund is carried out free of charge, using the same payment method utilised by the Consumer for the initial transaction, unless otherwise specifically agreed with the Consumer, that shall not bear any cost as a consequence of the refund. The refund shall be made as quickly as possible and, in any case, within 30 days from the date on which SBS S.p.A. learned of the Consumer exercising his/her right of withdrawal. The amounts shall be understood as refunded within the term if they were effectively returned, transmitted or re-credited with the value date within the expiry of the above stated term. If the receiver of the products and the party paying for the purchase of the same are different parties, SBS S.p.A. shall refund the amount to the party who had made the payment.
7.9. To be validly exercised, the right of withdrawal is in any case, subject to the following conditions:
• the right applies to the entire product purchased; withdrawal cannot be exercised only for a part of the product purchased (e.g. accessories, attached software, etc.);
• the product purchased must be intact and must be returned in its original packaging, complete with all its parts (including the packaging and any documentation and accessories: manuals, cables, etc.); The original packaging should be covered by another protective covering that shall retain its integrity and protect it from possible writing or labelling during its transportation;
• on arrival at the warehouse, the product will be examined to assess whether any damage or tampering exists that did not result from the transportation. If the original outer and/or inner packaging is missing and/or ruined, SBS S.p.A. will withhold a percentage of no more than 10% of the same as a contribution to the repair expenses, from the refund.
7.10. The returned goods must be substantially intact; this is an essential condition for exercising the right of withdrawal. In particular, the right of withdrawal shall lapse if SBS S.p.A. finds that:
• the goods are not returned in the original inner and/or outer packaging;
• any additional elements of the product (for example but not only: accessories, wires, manuals, components) are missing;
• the product is damaged.
If the right of withdrawal should lapse, SBS S.p.A. shall return the purchased product to the buyer, debiting the transport costs to the latter.
8.1. All products sold by SBS S.p.A. are covered only for Consumers by the legal 24-month guarantee for non-conformities, pursuant to art. 128 et seq. of Italian Legislative Decree no. 206/2005 (the Consumer Code) which, on matters of Consumer protection applies the corresponding European Directives and, in particular, the principles and procedures established by European Directive 1999/44/EC . To activate the guarantee, the Customer must keep the purchase invoice.
8.2. The sale of products to consumers is subject to the legal guarantees provided, inter alia, by Articles 129, 130, 132, 133, 135, 135-bis, 135-ter and 135-quater of the Italian Consumer Code. Pursuant to these provisions, the seller is obliged to deliver to consumers the Products that meet the requirements referred to in Paragraphs 2 and 3 of Art. 129 of the Consumer Code, as well as the provisions of Articles 130 and 131, insofar as they are compatible, without prejudice to the provisions of Article 132. Therefore, the seller must, inter alia, deliver products that meet certain subjective requirements (i.e., where relevant, they must (i) correspond to the contractual description, type, quantity and quality and possess the functionality, compatibility, interoperability and the other characteristics as provided for in the sales contract, (ii) be suitable for any particular use desired by the consumer, which has been brought to the attention of the seller at the latest at the time of the conclusion of the sales contract and that the seller has accepted, (iii) be supplied together with all accessories, instructions, including installation instructions, provided for in the sales contract, and (iv) be supplied with updates as required by the sales contract) and certain objective requirements (i.e., must (a) be suitable for the purposes for which goods of the same type are normally used, possibly taking into account other provisions national and Union law, technical standards or, in the absence of such technical standards, industry codes of conduct applicable to the specific sector, (b) where relevant, possess the quality and correspond to the description of a sample or model that the seller has made available to the consumer prior to the conclusion of the contract, (c) where relevant, be delivered together with any accessories, including packaging, installation instructions or other instructions, which the consumer can reasonably expect to receive, (d) be of quantity and possess the qualities and other characteristics, also in terms of durability, functionality, compatibility and safety, ordinarily present in a good of the same type and that the consumer can reasonably expect, taking into account the nature of the good and public statements made by or on behalf of the seller, or by other persons as part of the preceding steps of chain of commercial transactions, including the manufacturer, in particular in advertising or labelling). In the event of a lack of conformity existing at the time of delivery (for example, a defective product or a product other than the one ordered) and which occurs within two years of delivery, the consumer, pursuant to art. 135-bis of the Consumer Code, has the right to obtain the restoration of the conformity of the goods by repair or replacement them at no cost, within a reasonable period and without significant inconvenience to the consumer. The consumer will be able to choose whether to obtain the repair or replacement of the product unless this is impossible or imposes disproportionate costs on the seller, taking into account all the circumstances of the case, including (i) the value that the good would have if there were no lack of conformity; (ii) the extent of the lack of conformity; iii) the possibility of using the alternative solution without significant inconvenience to the consumer. Pursuant to Article 135-ter of the Consumer Code, in the event that the consumer requests the repair or replacement of the goods, the consumer will be obliged to make the goods available to the seller, who will collect them at their own expense. The repair or replacement of the goods will be carried out by the seller within a reasonable time from the moment at which they were informed of the lack of conformity by the consumer and without charge for the latter. Where (i) the seller has not carried out the repair or replacement or has not carried out the repair or replacement, where possible, or has refused to bring the goods into conformity pursuant to paragraph 3; (ii) a lack of conformity has occurred, despite the seller's attempt to restore the conformity of the goods, (iii) the lack of conformity is so serious as to justify the immediate reduction of the price or the termination of the sales contract, or (iv) the seller has declared or it is clear from the circumstances that they will not proceed to restore the conformity of the goods within a reasonable period or without significant inconvenience to the consumer, the consumer will be able to obtain an appropriate reduction in the price of the products proportional to the decrease in value of the product received by the consumer compared to the value it would have had if it had been compliant (pursuant to the provisions of Art. 135-quater, paragraph 1 of the Consumer Code), or, may obtain the termination of the contract, pursuant to Art. 135-quater, paragraphs 2, 3, and 4 of the Consumer Code. The consumer may terminate the sales contract, by means of a declaration expressing the decision to terminate the contract, to be sent to the following addresses: email@example.com. If the consumer terminates the contract, they must return the goods to the seller at the latter's expense; the seller will reimburse the consumer for the price paid for the good purchased upon receipt i) of the goods; or ii) the documentary evidence provided by the consumer regarding the fact that they have returned or shipped the goods to the seller. The consumer has no right to terminate the contract if the lack of conformity is only minor. Unless proven otherwise, it is assumed that any lack of conformity that occurs within one year from the time the product was delivered already existed on that date, unless this is incompatible with the nature of the product or with the nature of the lack of conformity. The ability to assert direct action for a lack of conformity not intentionally concealed by the seller will, in any case, lapse within 26 (twenty-six) months from the delivery of the product, unless otherwise agreed with the consumer for the execution of the contract. In this case, the consumer can always assert the rights referred to in Article 135-bis of the Consumer Code. In the event that the consumer requests the repair or replacement of the Product due to a lack of conformity of the product, the consumer must make the latter available to the seller and the delivery costs relating to the return to the seller of the product for repair or replacement, as well as all costs relating to the delivery to the consumer of the repaired or replaced product, remain the responsibility of the seller pursuant to.
8.3. If the product defect is not a non-conformity, the Customer cannot seek recourse to the conformity guarantee contemplated by the articles of the Consumer Code mentioned in the aforementioned paragraph 8.2., and if SBS carries out verifications and/or repairs, directly or through an independent Technical Assistance Centre, the Customer shall be debited any costs for product verification and repair as well as the transport costs if incurred by SBS S.p.A.
- Responsibilities of third parties
SBS S.p.A. bears no responsibility for the work of third parties who, in the capacity of self-employed third parties are involved in the management or execution of payment operations, the transport and delivery of goods to the Customer, or any other activity involved in the fulfilment of contracts entered into pursuant to these General Online Conditions of Sale.
- Applicable law
10.1. These General Conditions of Sale and the contracts entered into between the Customer and SBS S.p.A. according to the above Conditions, are governed by Italian law, with specific reference to Italian Legislative Decree no. 70/2003 (the law on Electronic Commerce). Should the Customer qualify as a Consumer, Italian Legislative Decree no. 206/2005 (Consumer Code) shall also be applicable, without prejudice to any other overriding mandatory provision applicable in the Consumer's country of residence. In particular, reference is made to the provision contained in Section II, Chapter I, Title III, Part III of Italian Legislative Decree no. 206/2005, on distance contracts entered into with Consumers.
Any dispute, if the Customer is a Consumer, shall fall under the jurisdiction of the court of the Consumer's place of residence or domicile pursuant to the applicable law or, at the Consumer's discretion, in the case of any action filed by said Consumer, the Court of Verbania of the Italian judicial authority shall have jurisdiction. Any dispute involving parties that are not Consumers shall fall under the exclusive jurisdiction of the Court of Verbania of the Italian judicial authority.
Please note that the European Commission provides a platform for the out-of-court resolution of disputes accessible on the website http://ec.europa.eu/odr.
- Nullity and invalidity
In the case of one or more of these clauses or part of them being invalid due to a conflict with mandatory provisions of law, such clauses shall be understood as legitimately replaced, only within the limits of the conflict, by what is contemplated by law. Any tolerance of a breach and/or behaviour in conflict with these General Conditions of Sale shall not be considered a waiver of the same, nor shall it nullify the validity of the clauses not respected.
For any information, requests for assistance or complaints, the Customers can write and/or contact SBS S.p.A. at:
Via Circonvallazione [no street number]
It is noted that, in the event of complaints, SBS S.p.A. shall respond within 8 working days.
The Customer expressly approves, pursuant to art.s 1341 and 1342 of the Italian Civil Code, the following clauses: 2. Scope of application; 4. Subject matter of the contract and the online catalogue; 5. Payment methods; 6. Transport and delivery of products; 7. Right of withdrawal; 8. Guarantees; 9 Responsibilities of third parties; 10. Applicable law; 11. Jurisdiction; 12. Nullity and invalidity.